Convergys Philippines

Part of the customer experiences that Convergys Philippines delivers is a positive overall business to our clients. Having positive outcomes lead to longer and more lasting relationships that’s why it is part of the Convergys mission to reach unparalleled client satisfaction. We aim to expand your system’s value and suggest more solutions to reinforce the value of your business.

How Convergys Enhances Your Customer Service

So how does Convergys Philippines enhance your customer service? Aside from being known as the largest BPO in the country and hiring the best employees, we have a comprehensive list of support solutions that function as your pillars whenever you need tips on securing more revenue.

As we handle millions of interactions with different clients, we make sure to provide excellent customer service. We cater to billing inquiries, account services, service dispatch, and technical support. We have a comprehensive business that is outsourced and we are full of talented and dynamic workforces that aim to deliver high performance results.

Check out Our Customer Service Solutions

You can explore our customer service solutions as we are always expanding to more departments and categories. Here are the main fields that Convergys supports:

• Consumer Support
• Technical Support
• Business-to-Business Solutions
• Collections Management
• Back Office

Find time to go over our customer service solutions to better strengthen your brand as and convert the services you offer to sales. Visit convergys.com for more details.

source: http://convergys.com

The call center industry is rapidly growing in the Philippines. All good businesses need excellent customer service. But the costs of labor are becoming a big challenge for both large and small-medium corporations an service providers. As for Information technology, it’s developing in a fast rate that there’s a lesser need for it do be done on site. Sourcing offshore or Outsourcing is a more pragmatic approach when it comes to finding solutions to less expensive costs.

Now why the Philippines? For one, our impeccable comprehension for the English language is a top quality factor why American companies base their contracts here.  English as a second language has been taught from Primary to Secondary to Tertiary levels of education. Hence, the quality of understanding how Americans speak is undoubtedly high.

Typical Call Center Setting

Since our country was once an American colony, Filipinos are naturally drawn to American culture. But more than our knack for the Western culture, the Philippines call center industry is at-par with other international companies; even above-par.

In line with the changes in technologies such as Voice Over Internet Protocol (VOIP), the Pearl of the Orient is much sought-after by various corporations in the United States, New Zealand, Australia and United Kingdom.

Normally, a medium-sized Outsourcing call center business in the Philippines is composed of about 100-500 agents. Bigger call centers have around 1000-5000 agents around the country. Convergys Philippines, the largest private sector employer in the archipelago, has about 22,000 employees. Convergys is targeting a roster of 30,000 strong employees by the end of 2011. With offices in Manila, Makati, Cebu, Laguna, Baguio, San Lazaro and Bacolod, the biggest call center in the Philippines is still expanding its workforce to more areas. Recruitment hubs are also available in different regions to cater to other places in the country.

The growth of the Philippines and the call center industry has been rising fast. There’s no denying that this is one of the better investments that US Corporations can invest on.

Convergys Philippines Services Inc. is the leading career hub in the country. The biggest call center gives out opportunities to turn dreams a reality —- We have over 24, 000 employees working to prove that we can make these dreams happen!

Convergys Philippines offer true career development, benefits in healthcare and above average compensations. Aside from that, we respect diversity in culture and provide an enjoyable work environment that guarantee growth professionally and personally.

Our approach of empowering our workforce as we deliver unparalleled customer satisfaction has made Convergys a global leader in the Business Process Outsourcing industry for 25 years. We understand how to take care of our workforce because we concentrate on matters that have a true difference for success.

Having our headquarters in Cincinnati, Ohio, Convergys Corporation employs around 75, 000 strong employees who cater to clients in over 70 countries, communicating in more than 35 languages, from over 79 sites around the globe. Having been named as Fortune’s Most Admired company for 7 straight years, we surely know how to develop your careers.

In the Philippine archipelago, it started with a single call center in Convergys Manila that opened last 2003. Now it has grown to over 15 call center facilities – 10 of which are located throughout Metro Manila, 4 are in Cebu City, and the 15th center, in Bacolod City.

Convergys does great things everyday. We offer different jobs that will lead to your success. Jumpstart your career now and be part of an ever-growing work staff. Build your career and live your dreams with Convergys!