Convergys Philippines

Working in the call center industry such as Convergys Philippines requires an employee to have good listening skills, patience, empathy and the ability to solve problems quickly and effectively. There is a lot of stress associated with working in the contact center because of working in graveyard shifts and conversing with different types of customers overseas. Sometimes it comes to a point of affecting one’s health and taking its toll on your personal life too. You tend to binge on food and you are exposed to eating in fast food restaurants that cater to this nocturnal industry.

You might also not catch up on the latest events with your family because again, of the different time zone that you are operating. They are already sleeping when you are working and when you go home, people have already gone to the office or school.

Managing Stress When Working in a Call Center

In order to survive the stress in this call center industry, there are ways that you can do in order to lessen the taxing hours and experiences. Take care of your health and relieve yourself from the anxiety and constant worry of working in a call center with these tips.

1. Leave your Problems at Home – It is not advisable to carry your problems at home to work as this will affect your productivity. Learn to separate your professional and personal identities. Bringing your problem to the office will not solve it there. You can save yourself from worrying too much if you just let it settle until you’ve reached your house.

2. Take Down Notes – When you have new updates, it is best to have a clear system on how you organize news that you should follow. When you create a system, you will be able to manage your work with ease because of pulling up that information in one source. As a Bonus, when you share this practice to your peers, they will even commend you for improving their workflow activity. This is plus points for you when you apply for a higher position in the future.

3. Follow Company Rules – Just like any other organization, working in a call center requires you to follow a set of guidelines and rules. When you don’t, you will get into a great deal of trouble. Practicing discipline goes back to when you were in preschool when you know how to behave properly.

4. Utilize Those Breaks – Most call center companies usually have two 15-minute breaks and an hour of lunch. Use those sessions to get out of the building and take a breather. You will need it as you get back to taking those calls. When you are able to rest from facing the computer for even a short while, you will be more energized to take new calls.

5. Stop Complaining – Even when customers are already screaming at you, just pause for a moment and don’t complain. It will not help especially if you keep on sporting a frowning face. This will only lead to you distracting your team mates and cultivating a negative culture all throughout the day. Just be thankful that you have a job as there are people who are dealing worse things than you do.

These are just some of the tips that you can do in order to manage stress in the call center environment. There are lots more but these will be for another article. Concentrate on the better part of the job as a customer service representative and realize that there are more opportunities for you to grow. These stress points will make you stronger as you face different challenges in life.

You also have your peers and your team leaders to help you out so you can reach out to them for support. You are not alone in dealing with stress in the contact center industry so just be mindful and share good tips to each other on how you handle pressure in the BPO industry such as Convergys Philippines.

Working in a call center such as Convergys Philippines, you are mostly going to work on the night shift. That is why it is important to prepare for this switch as it will be a total turnaround when it comes to adjusting your schedule to cater to the needs of the business.

In the Business Process Outsourcing industry like Convergys, you will cater to different clients in America which will require you to change your sleep patterns. We all know that working in the graveyard shift can be a challenge but a lot of people are able to survive the environment for years. Here are some tips on how you can work for a company like Convergys and still keep yourself awake.

1. Maintain a Routine
On your days off it is important to keep and maintain a regular sleeping schedule. When you sleep at the same time during your rest days, you are ensuring that your body rhythm is adjusted accordingly.

2. Take Power Naps
Take short 10-45 minute naps during the day to help you keep your balance and re-energize your body due the lack of sunlight in your schedule. The short period of stage 2 sleep will revive you physically -allowing you to stay alert during the day.

3. Exercise Before Your Shift
When you exercise, your body temperature will increase which will keep you awake while working. The blood rush that you get out of the workout will enable you to stay alive and will make it easier for you to fall asleep

4. Turn Your Lights Up
When you have bright lights surrounding your work station, it will help you become more alert as this will also raise your body temperature. Due to the intensity of the lightness, you will be motivated to keep your eyes awake.

5. Stay Away from the Sun
Once you go home from the office, you can wear sunglasses to protect your eyes. Also, you need to make sure that your sleeping room is dark as possible. Because the morning light usually signals you that you have to be awake which stops you from resting.

The harsh reality of working in the night shift is inevitable in many occupations. Trying to stay awake when everyone else is sleeping is definitely a challenge but it’s not impossible. Follow these steps and you can work in contact centers like Convergys Philippines with no problems in adjusting your body clock.

Applying for a job in a call center such as Convergys Philippines is not that difficult. Contact centers have a high turnover that it is easy for someone to apply so long as you have the proper knowledge. Once you land that job, most agents can stay depending on their preference. With the fast developments, call center agents who stick around usually get promoted to a higher position such as a Supervisory or Managerial post quicker than in most industries.

Now how do you apply in a call center environment and get promoted quick? Here are 3 simple tips:

• Focus on Your Strengths as a People-Person
  When your apply for a job in a call center, you need to highlight your strengths. Put it in your resume that you have a job Your old job of setting up computers is not going to be effective as opposed to being a customer service cashier at a grocery store. Jobs in a call center deal with people that’s why it is necessary that you focus on people skills to better show that you interact well with others.

• Be Prepared
  Don’t dress sloppily as you want to project an image that you mean business. Don’t think of the job in a contact center such as Convergys as a summer job. This is a full-time career that you’re looking for and most call center agent aspirants think that the work here is easier and you can just wear according to your gusto. It’s NOT!However, being prepared doesn’t only have to manifest in your wardrobe. It should follow that you are also mentally sound and ready to face questions that will pertain to your job position. Remember that like any job interview, you should know what goes on in this Business Process Outsourcing industry. Check your grammar and the way you talk. Remember that communication skills need to be excellent!

• Apply in Different Ways
  You can apply online using the Convergys Philippines website or submit your resume. Remember that with the many hiring positions and the faster turn around of the employees, these call centers are in no place to slow down with hiring people. Better yet, you can apply directly on their site. Just bring your resume and go directly on weekdays or office hours and wait for your turn. 

  With the different options available, you will churn faster results if you get the job or not. These call centers will no longer tell you that they’ll call you as they’ll provide the feedback if you’ve passed or not after every step of the hiring process.

These are 3 quick steps that you can use that will serve as a guide when you apply in a call center like Convergys Philippines. Now you only have to search online for call center jobs and you’ll find a broad range of positions that you can consider. Good luck and judt be confident when you face the interviewer!