Good news to all Convergys Philippines employees as Convergys Corp. has been named as the World’s Top 5 Outsourcing Company for 2011. According to the International Association of Outsourcing Professionals (IAOP), Convergys has been ranked among the cream of the crop when it comes to the growth and size of this premier outsourcing company in the Philippines.
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Convergys Corp. named among the world’s Top 5 outsourcing companies
June 12, 2011, 12:20am
MANILA, Philippines — Cincinnati-based Convergys Corporation, a global leader in relationship management which has extensive outsourcing operations in the Philippines, announced that it has been named one of the Top 5 outsourcing companies in the world.
The International Association of Outsourcing Professionals bestowed this distinctive honor on Convergys in its annual ranking of the world’s Top 100 providers of outsourced services.
The IAOP looked at many criteria, including size and growth, global presence, customer experience, company recognition, employee development, and management capabilities, to determine Convergys’ Top 5 ranking for this prestigious honor.
In addition to Convergys’ Top 5 ranking, the IAOP also named Convergys to the Best 5 Leaders list for Sales services.
“Convergys’ recognition as a Top 5 outsourcing provider globally is an honor that the company shares with its employees and its clients,” said Andrea Ayers, President and COO, Customer Management, Convergys. “We thank our employees for their professionalism and manifest dedication, which are at the root of Convergys’ continued success. We also thank our clients, which include 28 of Fortune’s Top 50 companies, for their trust in Convergys as a partner that can help them grow their businesses through the expert management of their critical customer service functions.”
From a single contact center which opened in Manila in 2003, Convergys now has 15 contact center facilities in the Philippines with eight located throughout Metro Manila, four in Cebu City, one in Bacolod City, one in Santa Rosa, Laguna, and another under construction in Baguio City, its first in Northern Luzon. With a workforce nearly 25,000-strong, Convergys is one of the Philippines’ largest private employers.
Customer management support is provided via telephone, web-chat, and email for a diverse portfolio of clients and their customers worldwide. These customer interactions include a broad range of services from basic credit card welcome and activation to complex case management and technical support in both the business-to-business and business-to-consumer spaces.
“The companies on The Global Outsourcing 100 and The World’s Best Outsourcing Advisors lists are proven leaders. They are the companies you want to partner with to achieve success and better outsourcing outcomes,” said Michael Corbett, IAOP Chairman and chair of the judges’ panel.
Convergys Customer Solutions help optimize everyday interactions throughout the clients’ enterprises – turning the customer experience into a strategic differentiator. As a single-source provider of agent-assisted, self-service, and proactive care, Convergys combines agent-assisted services, analytics, and innovative technology to optimize the customer experience and strengthen customer relationships.
The International Association of Outsourcing Professionals (IAOP) is the global, standard-setting organization and advocate for the outsourcing profession. IAOP has more than 110,000 members and affiliates worldwide.
Press Release: Source
So doesn’t it feel good to apply as a Convergys employee and be among the best of the best in being part of a team of 30,000 strong workforce? Join Convergys and you will understand why this has been named as a top BPO company of the country.
source: http://www.mb.com.ph/articles/322254/convergys-corp-named-among-world-s-top-5-outsourcing-companies
